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Health and Social Services

Case Management Departments 
Both our emergency shelter locations, at the temporary site at the South End Fitness Center and  Woods-Mullen Shelter, have case management departments. Case Managers make the connection between guests and social service organizations.  The first step for guests seeking information on how to move beyond shelter is to meet with a case manager.

A case manager will first meet with a guest to determine any needs. A case manager will then tell a guest about available programs and services. Next, a case manager will select the program and/or service a guest would like to apply to and help them to apply.

Some things a case manager may help with include:
  • Legal issues
  • Public benefits
  • Housing assistance
  • Veterans’ services
  • Food stamps
  • Emergency clothing
  • A contract bed
  • A rental locker
  • A service plan
For more information on case management services, please call the temporary shelter at the South End Fitness Center at (617) 534-6100 or Woods-Mullen Shelter at (617) 534-7100. 
The Mental Health Departments
The Mental Health Department at our emergency shelters do mental health assessments and make referrals to outside agencies.  

Social workers offer services, such as:
  • Understanding high-risk behaviors
  • Helping with crisis intervention
  • Psycho-social  assessment
  • Psycho-educational services
  • Care-coordination services
  • Follow-up on hospitalizations and help with discharge planning
  • Follow-up and help to guests with Department of Mental Health applications
  • Referrals to community-based mental health centers

Social workers actively work with outside agencies, such as:
For more information on mental health services, please call (617) 534-2526.
Boston Health Care for the Homeless Clinics
Homeless Services has a close partnership with Boston Health Care for the Homeless Program.  Clinics are located at each program site and offer primary care and nursing services. In these clinics, shelter guests and program clients can access a wide range of health care services.

Specialized health services included:
  • HIV testing
  • Flu and/or other vaccinations
  • Podiatric care
  • Sexually-transmitted infection (STI) testing
  • Hepatitis C testing
  • Smoking cessation
  • Blood pressure testing
  • Diabetes screening
The clinics are open during set hours and accept urgent care visits, scheduled appointments, and “walk-ins.”  Medical clearances for program participation are done at the clinics.

For more information on the clinics, including hours and locations, please call Boston Health Care for the Homeless Program at (857) 654-1000. ​​
Boston Public Health Commission
1010 Massachusetts Ave, 6th Floor, Boston, MA 02118.
Phone:(617) 534-5395 Email: